Talesfromthefrontdesk.

This is definitely something your management needs to look into. If someone is paying for a suite then they should get a suite. Upgrades are only pending availability, not a guarantee. You want a guaranteed suite you book it and pay for it. It sounds like management did a poor job in training those front desk agents.So I work night audit and if you work nights you know how some nights you just get so bored and would wanna do anything to occupy your time so you don’t sleep. Anyways I love having fun so I decided to make the front desk fun for me and my coworkers by creating a front desk game that they can play (they don’t have to) during their day shift ...A lot of hotels use a "hotel king" for their beds. Standard King is 76" wide by 80" long. The California King Bed is more narrow, but longer (72" wide by 84" long). A "Hotel King" uses the smallest dimensions of both of those - it's the length of a standard king but the width of a California king. I would imagine most people are not familiar ...But I'm a irresponsible parent. For a change of pace, this story if from the front desk of a medical practice. A woman approached my desk today to sign in for her appointment, everything on fairly routine until she realizes she has a copay. "I have been coming here for literal months and have never had a copay, my insurance" blah blah blah. In order to meet your posting guidelines, I'm going to share a story from the land use front desk. 😉 (I'm remembering this from a few years ago, so forgive me for paraphrasing the events.) Shortly before closing (of course), a woman rode up on a bicycle, came into our local government office and got in line with the last-minute crowd. As I'm ...

Try any beginner video that focus on stretching hips and leg muscles. 30 - 60 minutes, three times a week and my foot pain disappears. When I slack off, the pain slowly comes back. 1. MaidOfClarity • 1 yr. ago. I've had 5 people try to check in during my shift so far, which is only 2 hours done.An ex-staff who came by found a lost item in the lounge and passed it to Weirdo. Weirdo curtly said "Yea yea, just leave it on the table". Ex-staff was put off and asked if he knew how to process a lost and found. Weirdo brushed him off rudely saying "Yea yea I will ask my manager to teach me. Just leave it".A small luxury tropical island resort. An older guy walks out of jewelry shop and comes right over to reception. He's together with a much younger lady who's twirling a sapphire bracelet on her hand.

The Mister Patel Scam. Well kids, your favorite Second House Suites night auditor made a bit of a goof tonight. Thankfully, not a massive one. So I get a call from a Mr. Patel, who says he is one of the owners and there was an issue with a package coming via FedEx International. Okay.One patrols the hotel, the other sits at the back door, which is serving as our main entrance while construction is underway. But this is a first for me. Dialogue edited for clarity. Dramatis personae in order of appearance: Me, your narrator. BLS: guy in blue suit impersonating a bodyguard.

A good remedy for heat burns is cold water, changed frequently. Since you work in a hotel, grab an ice bucket, about 6 ice cubes and fill it full enough with water to submerge what's hurt. Change the water every 15 minutes for an hour. Thankfully, it's not too bad. You didn't understand the scam. The fake website took their info and card, charged them an exorbitant amount, then made a pre-paid reservation through Excelsior with the scammed person's info and their own card. It only worked because there was a real reservation made. So, no, you're not pulling any fast ones.People recording customer service people as soon as they don't get their own way has to be one of the worst things about social media. So basically every hotel in the area is fully booked including the one I work at, and I know people must be struggling to find rooms because I've gotten at least 3-4 calls/walk ins looking for rooms the last ...it goes beyond that. if they received a PPP loan they're required to post openings and interview to fulfill a provision in the contract, but there's an asterisk in the loan paperwork that they don't have to hire anyone not fully qualified. so to get as much of that money as possible they're "hiring" but not actually hiring. source: i processed thousands of PPP loans for a major ...She laughs and covers her face. I now have to man the front desk till my partner shows up. Of course guests ask what happened. I was to tired to formulate a good lie so I was just honest. It made a lot of people laugh. Funny enough this was the 2nd time I had ripped my pants. Another story for later! 2.

I was surprised because I said nobody was in that room and he said "oh yeah I booked online and came in and grabbed a key". "I'm a travel agent and just assumed you could check in on line". I just stood there trying to comprehend the absolute stupidity of this guy. He thought it was an online check in.

I FINALLY got to make my favorite r/TalesFromTheFrontDesk story into a skit, and I absolutely love how it turned out! Did you remember this story? It is ...

I seriously hate this industry. Where do I even begin. I work full time at the front desk at a certain M brand hotel out of convenience. I live a block away from the hotel I work at, so I save a lot of gas money avoiding having a job I have to drive to, plus I can leave 5 minutes before my shift and clock in still with time to spare.It's becoming more common for hotels to replace vending machines with snack shops run by the front desk staff. I think it's to prevent people trying to steal from/damage vending machines. AND it's more profitable. ThatsNoMoOnx • 2 yr. ago. People still steal from the sundry shop. It's ridiculous.I alternate between 3 different pairs. I have two pairs of shoes from the Cam Newton collection (retail $140, but you can almost always find sales on them at Belk and such, I got mine on black friday for $13 a pop) and they are actually really well made shoes, with a insole that feels like its memory phone which is great.Haunted Rooms. Ok, so some context. We get a review a little while ago from an anonymous profile who proceeds to give us a bad review about a haunted room. They go on in the review about how a chair moved on it's own across the room and the shower kept turning on on its own. They also tell about the light flickering throughout the night.You'll get no sympathy from me, Part 2. Part 1 Here. Sally has earned some sympathy. She checks out tomorrow because she doesn't have the money to stay at our hotel any longer. Nobody will rent to her because she has the eviction on her renters history. Plus, she told another hotel employee that she had a roommate who not only stole some of her ...I told her not to worry about it, I was there for a week, an hour or two wait wasn't gonna kill me. 10 minutes later the head of housekeeping was walking by and saw me sitting there with my luggage, turned to the desk and said "You didn't tell us it was him!". My room was ready 15 minutes later.

Clearly we just take credit cards to hold a room for the fun of it. Say it with me now... "If the card you provide to hold the reservation isn't valid for the amount of one night of the reservation, then the reservation ISN'T GUARANTEED!" This keeps happening, over and over again. Fandom Apps Take your favorite fandoms with you and never miss a beat.So it wasn’t uncommon to see helicopters land on the pitch and park there for a hospital visit. What’s uncommon though was during the middle of a baseball game. A helicopter landed it and created a huge dust bowl to disrupt the game. It was a funny sight watching the mayhem happening from a distance.eh depending on the time of the shift and property, sometimes there's only one or two employees in the whole building. i theoretically COULD go upstairs and make coffee if the breakfast person hasnt come in yet (i.e. before 5 am), but i can't leave the desk unmanned for more than a few minutes.r/TalesFromTheFrontDesk • The Vice President of a major travel magazine suddenly needs a free room at 3AM because he found fentanyl in one of our coffeemakers over a year ago!!!! r/TalesFromTheFrontDesk •

So I work night audit and if you work nights you know how some nights you just get so bored and would wanna do anything to occupy your time so you don’t sleep. Anyways I love having fun so I decided to make the front desk fun for me and my coworkers by creating a front desk game that they can play (they don’t have to) during their day shift ...Typically I tell them they're DNR'd and when they ask why the system pops up with their previous stay and a note saying why. Most of the time I'll tell them exactly why. They fucked up, caused me problems, and if it was bad enough to get you DNR'd, I'm not going to be nice to you. Edit: There has been ONCE where we had a guy that would keep ...

3.2K votes, 152 comments. As the title says I just denied a room to a guest for the first time for rude behavior. He showed up without a reservation…Best action, if you can’t ID the breed of gnome, is mix tea tree oil into the mane conditioner, and leave a pair of old shoes AND a saucer of milk out on the back step (though thinking about it, that might be for elf infestation) The shoes is definitely for elves. Although the confusion is understandable.Part of it is that people are taking shorter vacations and passing up on booking the vacation rentals like VRBO and Airbnb and opting to stay in a hotel instead because it's a shorter duration vacation. tell them that the President of Freedonia is visiting, and he brought his entire staff with him.After investigating and finding out that the room is fine and the guest was lying, I would be putting them on the DNR list. It might be worth suggesting to management that they implement a policy where, if a guest makes claims in an effort to get a refund and those claims turn out to be false, the guest should be charged for 1 night room and tax.It's becoming more common for hotels to replace vending machines with snack shops run by the front desk staff. I think it's to prevent people trying to steal from/damage vending machines. AND it's more profitable. ThatsNoMoOnx • 2 yr. ago. People still steal from the sundry shop. It's ridiculous. stories from the front desk of hotels/hostels/and others in the hospitality industry. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale ...She asked for pricing and it was about $160 for the night, warm weather and graduations and all. As long as her husband said it was okay they’d take it she said, so she was waiting on him to reply back. Then she said she’d had an issue at the hotel next door and I wanted to know what had happened, I thought she meant she’d had a poor stay.So I'm thinking she's trying to BS her way into a free cancellation because she probably got a cheaper rate at the sister hotel. "Oh I see, do you have any specific details on why you felt unsafe?" "Well, there were some really sketchy people hanging outside." "Did you come in and talk to the front desk?" "No, I didn't even feel safe enough to ...Share your front desk stories! This group is for sharing, venting, laughing, networking and navigating the world of hospitality.

r/Talesfromthefrontdesk What happens when you tell a spoiled adult customer that she can't listen to loud music in the hotel lobby? She calls her mommy on yo...

A few years ago, in my last job, I worked as the night auditor in a fairly upscale hotel in the college town of Lawrence, KS, in which I covered the front desk and was basically the only hotel employee on duty from 11 at night until 7 in the morning. I have quite a few good stories from those night, so here are a couple to start out with.

Never thought people actually tried to get free rooms. Working a 7-3 shift, my day was already going horrible due my horrible co worker screaming at me in front of a lobby of people eating, because I changed the tv channel to the news, which is policy to have on in the morning , and he felt "triggered" by the news, yeah ok fuck off dude ...As "checking in" is the universal hotel term for the process in which the front desk actual checks you into the hotel, and gives you keys. OG and OL continue to look at me like I'm the one without a brain as I continue to check them in. Meanwhile I'm giving the check in monolog on autopilot, wondering how the hell these people got to their age ...When she gets back, she tells fully about everything going on with the guests while we are sitting in the office. Someone comes to the desk and she goes out to speak to them. I walk out as well, and lo and behold, Spiderman was standing in front of me.Honestly people asking for directions to random places or restaurant recommendations is probably my biggest pet peeve. The hotel I work at is in a pricey area, safe to say I do not make enough to live anywhere close to local or casually have a favourite restaurant.. Unless it's a big popular tourist trap, me giving directions consists of plugging the address into google maps which they could ...Call the police anyway, get this person on someone's radar to get him some help. Sometimes help is painful. We're not in the business of public service, although we serve the public… it sounds heartless and at the time it may feel heartless but without some sort of intervention people will usually end up in a nosedive to rock bottom and no matter what you think, it's a LONG dive.She asks what the price is a I tell her it’s $$$ after taxes and we charge $ for incidentals as well which you get back within a few business days after check out. Lady: …but I called and spoke to another gentleman earlier and he said it was $$ and not what you said. Me: I understand but the prices change all the time.1.My General Manager didn't talk to me at all once I announced that I am leaving the hotel to head my career into Sales. He gets really personal and salty once people starts leaving his property and blacklist anyone who does. I knew it was going to happen to me too since I knew that he did it to everyone who left.please pay attention when checking in. this has happened many times before. but I just checked in a guest and his buddy was checking in next to him, and everytime I would open my mouth to speak, he would cut me off and start talking to his friend. once I gave him his keys, I tried to tell him the location of the room and again, he turned his ...Thoughts after 6 years at the Front Desk. Hello fellow colleagues of the Front Desk. This is probably going to be a long post, so TLDR at the bottom. I landed assbackwards into the Front Desk some 6 years ago I believe. Initially, I got my masters degree in some super sexy unpronounceable sciency thingy with ZERO job application and opportunities.In California, hourly employees are entitled to a minimum of two hours pay for any work outside of a scheduled shift. This includes being texted or called off-hours even if it's 5 minutes. And if your company is using your personal cell for …

The church paid the hotel for the room. Guest thought they would get a refund to them and not the church. It seems like all they wanted was the money and not the room.lol. I'm just picturing the GM of some hole in the wall on the side of a highway with a tall sign advertising rooms for $39.99 reading this and bubbling over with a smug sense of pride. Practically running over to their only front desk computer to open that saucy file. 8 days ago.I told her not to worry about it, I was there for a week, an hour or two wait wasn't gonna kill me. 10 minutes later the head of housekeeping was walking by and saw me sitting there with my luggage, turned to the desk and said "You didn't tell us it was him!". My room was ready 15 minutes later.Instagram:https://instagram. amazon pink dress plus sizewww.craigslist.com kalamazoostylized animatronicsboys planet ep 7 eng sub ***Scammers try to use hotels as money laundering / transport hubs!Tales From The Front Desk - Get a job!#maliciouscompliance #unclereddit #funnyredditstorie...Best advice I can offer is to not crack/lose composure; the minute you lose your composure, you've lost the situation. Stay behind the desk (or within the view of a security camera if there isn't one covering the desk) so there is a barrier and video record of the interaction. I've had guests, scream/spit/reach across the desk at me, but I just ... hello nails and spa plainville servicesspn 1127 One patrols the hotel, the other sits at the back door, which is serving as our main entrance while construction is underway. But this is a first for me. Dialogue edited for clarity. Dramatis personae in order of appearance: Me, your narrator. BLS: guy in blue suit impersonating a bodyguard. bob o pedic hybrid copper radiance reviews It's becoming more common for hotels to replace vending machines with snack shops run by the front desk staff. I think it's to prevent people trying to steal from/damage vending machines. AND it's more profitable. ThatsNoMoOnx • 2 yr. ago. People still steal from the sundry shop. It's ridiculous. So I finally have been asked a dumb question. Well the dumbest question so far. Been NA for a few years now. Just moved from a major airport property to small town Texas Smariot. I would of thought working at a property outside of a major international airport. The dumbest of all questions would of been asked while working there.